General Inquiries
For general questions, support, or business inquiries:
Email: neo.nzso@proton.me
Security Disclosures
For reporting vulnerabilities in this platform, please include SECURITY in the subject line:
Email: neo.nzso@proton.me
Security issues receive priority handling and are monitored continuously.
Report Access Issues
If you are unable to access a report, try the following before contacting support:
- Verify the UUID format is correct (32 hex characters, 4 hyphens)
- Confirm you have the correct access key
- Try a different browser or disable extensions
If the issue persists: neo.nzso@proton.me
Response Times
- Security disclosures: Within 24 hours
- General inquiries: Within 48 hours
- Technical support: Within 72 hours
Monday – Friday, 09:00–18:00 IST. Security issues are monitored 24/7.
About This Platform
Secure Reports is a vulnerability report delivery platform. Reports are AES-256 encrypted and decrypted entirely in the browser — no plaintext content is ever transmitted to or stored on a server.
- Client-side AES-256 encryption via StaticCrypt
- UUID-based access control
- No server-side data storage
- Mobile-responsive design